Because I am currently talking with their Corporate Headquarters, I am not going to name where Maggie was boarded for one night this weekend and came home, cringing and injured. Here is the story:
We had a function to attend this weekend and it would have necessitated Maggie being in the crate too long. She had fully recovered from her skunk incident, and was feeling excited and chipper, so we decided to take her to ___________________, where she has stayed before, and has had good experiences there. I dropped Mags off Saturday morning and picked her up Sunday evening.
Maggie seemed dazed and disoriented when I picked her up. I thought perhaps she was moody or angry with me for dropping her off, so I didn’t push her. She got home, refused to go out, refused food & water, and headed straight to her chair (where I set up her blanket) and passed out for 4 1/2 hours. As soon as she crawled on the chair, I noticed my dog was injured and took the following pictures:
Note the scraped nose, the bloody elbows and inner thigh injury. As you know, Maggie just had her nails clipped and, other than having a cracked nail, was cleared as perfectly fine by the Vet, and she didn’t have a scratch on her when she left my home. I should know, I had given her baths and checked her all over from the skunk issue!
Maggie slept through me taking these pictures. I called the facility but they closed early on Sunday. I called the Vet. They said to keep the areas clean, apply Neosporin, and watch her behavior for vomiting and diarrhea. I know Maggie was in pain because we tried to give her a treat and she could not sit down. She didn’t even eat the treat. When I called out to Jim to look at her elbow when she was awake, just the sound of my raised (not yelling) voice caused her to cringe as if I were going to beat her.
All night Maggie slept in her chair. I stayed on the couch and did not sleep. Monday morning I called the boarding place, and the manager there basically told me that Maggie had done well, showed a little signs of agitation (not enough to warrant a call to me) and that it was her decision to upgrade her room. I told her that it looked like someone had dragged my dog across the floor. I said, “I’m not saying that happened, but that’s what her injuries look like, they are abrasive wounds.” The manager responded that no one in her employ would hurt my dog and because my dog has a thin coat, anything could have irritated it. She implied that the bath Maggie had before coming home could have caused the sores. She further told me that Maggie tried digging out of her room and that caused the injury to her nose. I had repeatedly told these people that Maggie was a shelter dog and COULD NOT BE KENNELED because it causes her to freak out. When I asked why I was not notified of Maggie’s injuries, I was told that they were unnoticed.
I realized that I was not going to get a conclusive answer so I ended the call. Laurel came and stayed with Maggie while I was at work. When I came home, I called the Corporate Office and registered a complaint. It will take 3 to 5 days for someone to get back to me.
Maggie has begun drinking again, ate a little, and has been sleeping a whole lot. She can sit again and has used the “outside area” a couple of times.
Maggie sends her love and, although she can barely wag her tail, would wag it at all of you if she could right now. I’m just on monitoring mode and letting her sleep. I’ll keep you posted when someone gets back to me from Corporate.