Tag Archives: bully

2/23/16/ Comcast Rep

Hey, it’s Elizabeth, hijacking Maggie’s blog.

Today a Comcast rep came to our house. She had her little tablet and was asking if Jim was home so she could ask why, after 13 years of service, we switched internet providers. Like they don’t know. Believe me, they frickin’ know.

I told her I’d be happy to answer her question. Mind you, I didn’t rip her a new one since Jim works with irate people who rip him a new one all day, and that wouldn’t have been right. It’s not her fault. However, she did ask.

As politely as possible, I let her know exactly how jacked up the service had been with Comcast. How I was going to cancel it from day one when they couldn’t get the on demand to work and I had to call 25 times. How I had to reset my modem 10 times per day. How they would schedule a service call, I’d clear my calendar to accommodate them, and then they’d call the morning of and say they weren’t coming. GRRRRR!

The icing on the cake was when, after one of my numerous complaints, they gave us a $50 credit and then turned around and sent us to collection for that amount. Even after I sent in the documentation with the supervisor’s name and ID number. Talk about adding insult to injury! They never did give us our credit. I’m still ticked about it.

The poor woman was aghast. She was like, “You mean you had terrible service for 13 years?” I said yes but that Jim hadn’t wanted to switch. He was comfortable (of course he was; he wasn’t the one doing all the work). He wasn’t the one dealing with the computer not working and homework having to be done. Or any other deadlines that had to be met. And crappy phone service. And the TV out most of the time (which doesn’t affect me, but still, we were paying for X1 bundle services and they weren’t being delivered).

After the collection agency thing, I took matters into my own hands and said Comcast was OUT. Jim saw I was serious and he got the dish instead.

The rep said that what they  (the company) did wasn’t right and they should have done A, B, and C. I told her they DID do A, B, C, and D, and still we had the slowest speed and the most unreliable service. Plus, their people were rude, they strung us along, and kept making us think the problem(s) we had were going to be fixed.

She was telling me they should have done this and this with the wiring and so forth – when we’ve been through it all before. “Your splitter is bad”, “Your modem is at its end of life sequence” – we practically had a Comcast tech cot in our house, they were there so much!

In my opinion, Comcast is the bully of cable companies. We had the first incarnation of X1 boxes and the service completely punked out. We took the box back and exchanged it for the old one, Comcast eventually got their sh** together, and then would not give us back the X1 box but continued charging us for the premium service. It’s things like that that set my teeth on edge. I’ve had their Customer Service say the most outrageous things to me that were just lies. I’d never switch back to Comcast, never.

The rep lady asked if she could have a supervisor call me and I told her NO, I’ve spoken to enough supervisors! She said can she give me some free stuff?  I told her NO, if she offered me 3 months of free service I’d never go back. I told her she seemed like a nice person and I was sorry she worked for such a terrible company as Comcast. She gulped and told me to have a nice afternoon. Then she left.

I’m sorry we put up with it for so long. We did switch over to WOW for a brief period of time but they weren’t much better. AT&T wasn’t available in our neighborhood for quite some time and even though I still think the price for cable is ridiculous, I accept it as a necessary evil in life. However, with the dish, surprisingly, we haven’t had any problems. As Maggie would say – “paws crossed”!!!

Liz

 

9/19/13 How Bullies Begin

Yesterday, Mom and I went to pick Jamie up from tutoring after school. The parking lot was pretty empty since, of course, it was after school.  Mom parked Zeus and Jamie came out with the teacher.  Jamie wasn’t feeling well.  We were about to have another thunderstorm, and this time, the headache picked him.  So Mom was very concerned as we got back in the car.

Mom admittedly was preoccupied and didn’t notice the dark-colored car that parked behind and to the right of us.  Mom backed the car out and barely kissed the other car with Zeus’ tire.  Everything was fine, there was not even a scratch on either vehicle, and since both people in that other vehicle had exited the driver’s side, everyone was OK.

Mom apologized to the other lady and accepted full responsibility for the “incident”.  However, the other lady proceeded to ream Mom out with these made-up scenarios of “What if my child had been getting out of the car?  What if this happened?  What about if that happened?”  Mom said she was sorry a couple more times and the lady walked away, saying, “There was no damage.”  Mom said, “Wow, I told her I was sorry and had my insurance card ready and everything!” 

I’d say this lady over-reacted just a tiny bit.  And it was extremely rude of her not to accept Mom’s real apology.  The kicker is that Jamie goes to a “religious” school and you would think the people would have a little more patience, forbearance, forgiveness and understanding.  Guess not!

This is how, I believe, bullying begins.  I would, for example, hate to be a child in that lady’s house.  She obviously is unforgiving whether or not anything bad truly happens.  So if her child spilled the milk, I could just hear her saying, “What if that milk had been from the last cow on Earth?  What if all the herds were wiped out?  What if the starving people couldn’t get any more milk?”  And so on until the child feels totally humiliated.  Then that child goes to school and does the same thing to another child.  Insta-bully!

Children (and dogs) learn what you teach them at home.  People call Pitbulls a bully breed, but I think this lady was a bully and a terrible example to her child that day.  Perhaps this is why we have so many instances of bullying in schools:  because of the self-elevated, self-righteous, unforgiving parents at home who think they have to right to yell at someone even after an apology and admittance of fault is given.  Are people such hot-headed jerks?  I guess they are.

Woof!  Love, Maggie